Responsible Gaming
at salt baji

salt baji operates strictly as an 18+ platform. Players must be at least 18 years of age to register an account, place a bet, or access any game on the platform. This age restriction applies equally to all users in Bangladesh, regardless of the city or region they are playing from — whether Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in the country.

During the registration process, every new player is required to confirm that they meet the 18+ requirement. Following registration, salt baji may request KYC documentation — including a National Identity Card (NID) or passport — to formally verify age before full account access is granted. Any account found to belong to a person under 18 will be closed immediately, and any balance held will be returned to the payment method used for deposit.

Why Age Verification Matters

Gambling under the age of 18 carries significant psychological and financial risks, particularly for young people who have not yet developed the financial literacy or impulse-control skills that responsible gambling requires. salt baji takes this obligation seriously and dedicates compliance resources to ensuring that no underage player can maintain an active, funded account on the platform.

Problem gambling can develop gradually and is not always easy to recognise in yourself. salt baji encourages all players to regularly reflect on their gambling behaviour. The following warning signs may indicate that gambling is moving from entertainment to a problem that warrants attention.

If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to use one of the responsible gaming tools available on the salt baji platform, or to reach out to our support team to discuss your options. You are not alone, and help is readily available.

One of the most effective tools for maintaining control over your gambling expenditure is a deposit limit. salt baji allows every registered player to set a cap on how much they can deposit into their account within a given time period. This limit applies across all payment methods — bKash, Nagad, Rocket, and Upay — so the cap is enforced regardless of which wallet you use to top up your balance.

How to Set or Modify a Deposit Limit

Deposit limits can be set or adjusted directly through your account settings after logging in. Navigate to the Responsible Gaming section of your account dashboard and select the limit type you wish to configure. Enter your desired cap in BDT and confirm. Reductions take effect immediately; any request to increase an existing limit is subject to a mandatory 7-day waiting period to give you time to reconsider.

If you experience any difficulty setting a limit through your account, contact the salt baji support team via live chat or email and a member of staff will configure the restriction on your behalf within one business day.

A time-out is a short, structured break from gambling that allows you to step away from the platform without permanently closing your account. salt baji offers a range of time-out durations to suit different needs — from a single day to six weeks. During a time-out period, you cannot log in, place bets, or access any games on the salt baji platform. Your account balance is preserved and will be available again once the time-out expires.

Session Duration Reminders

In addition to full time-outs, salt baji provides session duration reminders — on-screen notifications that appear at intervals you choose (every 30, 60, or 90 minutes) to let you know how long your current session has been running. These prompts are not mandatory breaks, but they serve as an important reality check that encourages mindful play rather than extended, unaware sessions.

Requesting a Time-Out

Time-out requests can be submitted through your account settings or by contacting the salt baji support team. Once a time-out is active, it cannot be cancelled or shortened before the scheduled end date — this is by design, to ensure the break is effective. If you feel you need a longer break than a standard time-out, please consider the self-exclusion options described in the next section.

Self-exclusion is the most powerful responsible gaming tool available on the salt baji platform. When you self-exclude, your account is blocked and you cannot log in, deposit, or place any bets for the entire duration of the exclusion period. Unlike a time-out, self-exclusion cannot be reversed before the period ends — this is an intentional design choice that reflects the seriousness of the commitment.

Available Self-Exclusion Periods

What Happens During Self-Exclusion

• Your account is immediately locked — no login, no deposits, no gameplay;
• Any pending promotional communications from salt baji are suspended;
• Your account balance is frozen and will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) if you select a permanent exclusion;
• Our system flags your account to prevent reactivation before the exclusion period ends;
• If you attempt to register a new salt baji account during an active self-exclusion period, that account will also be closed upon detection.

How to Request Self-Exclusion

Self-exclusion can be initiated through your account settings under the Responsible Gaming section, or by contacting the salt baji support team directly via email at [email protected]. To process a self-exclusion request via email, please include your registered mobile number and your desired exclusion period. Our team will action the request within one hour of receipt during normal operating hours.

Protecting minors from accessing gambling services is one of salt baji's most important responsibilities. We actively work to prevent underage individuals from registering or using the platform, and we encourage parents and guardians in Bangladesh to take practical steps to prevent their children from accessing gambling websites.

Guidance for Parents and Guardians

If you share a device — a smartphone, tablet, or computer — with a person under 18, we recommend taking the following precautions:

• Do not save your salt baji login credentials in your browser's autofill or password manager on a shared device;
• Always log out of your salt baji account fully after each session — do not rely on the browser simply closing;
• Consider using parental control software to restrict access to gambling-related websites on shared devices. Reputable options include Google Family Link and Samsung Kids Mode for Android devices, and Screen Time controls built into iOS/iPadOS;
• Talk openly with your children about the risks of gambling and the 18+ age requirement at salt baji.

Reporting Suspected Underage Access

If you believe that a minor is accessing salt baji — whether via your account or a separately registered account — please report this to our support team immediately. We take all reports seriously and will investigate within 24 hours. Accounts confirmed to belong to minors will be closed without delay and any funds will be returned to the payment source.

Acknowledging that gambling has become a problem takes courage, and reaching out for help is the most important step a player can take. salt baji's responsible gaming support team is available 24 hours a day, 7 days a week, and all conversations are treated with strict confidentiality. Our team is trained to listen without judgement and to help you access the tools and resources most appropriate for your situation.

Contacting salt baji Support

Our support team can be reached by email for non-urgent responsible gaming matters. When you write to us, please include a brief description of your concern and your registered mobile number so we can locate your account. You do not need to go into extensive detail — simply let us know you are struggling and we will guide the conversation from there.

General Guidance

Beyond contacting salt baji directly, we encourage players who are struggling with gambling-related issues to speak with a trusted family member or friend, consult a medical professional or mental health counsellor, and take an honest look at how gambling is affecting their daily finances and relationships. There is no shame in seeking help — problem gambling is a recognised condition, and effective support is available.

Responsible gaming is not a box-ticking exercise at salt baji — it is a genuine, ongoing commitment that shapes how we design our platform, train our staff, and communicate with our players. We believe that sustainable, enjoyable gambling and strong player protection go hand in hand. A player who gambles within their means and within their personal limits is a player who can enjoy what salt baji offers for the long term.

Our responsible gaming programme is built around three core principles: prevention (stopping problems before they start through tools, education, and 18+ enforcement), intervention (identifying players who may be at risk and reaching out proactively), and support (providing meaningful help to any player who asks for it, without delay or judgement).

Staff Training

All salt baji customer support agents receive dedicated responsible gaming training. This training covers how to recognise behavioural indicators of problem gambling in player accounts, how to respond sensitively to players who disclose gambling-related distress, and how to guide players through the self-exclusion or deposit limit process quickly and compassionately. Support agents who handle responsible gaming cases are held to the highest confidentiality standards.

Platform Design Choices

salt baji deliberately avoids design practices that are known to encourage excessive gambling. We do not use countdown timers that pressure players into making quick decisions, we do not send promotional push notifications during late-night hours, and we do not use near-miss visual effects that create a false impression of narrowly avoided wins. Our game lobby is designed to help players find what they are looking for, not to maximise time-on-site at the expense of player welfare.

Policy Review

This Responsible Gaming policy is reviewed regularly to ensure it remains aligned with best practices in player protection. If you have feedback on any aspect of our responsible gaming programme — whether a suggestion for a new tool, a concern about current practice, or a report of a gap in our protections — please write to [email protected]. We read every message and take all feedback seriously.

salt baji is committed to being Bangladesh's most trusted online betting platform — not just in terms of game selection and payment speed, but in terms of the care and respect we show every player who puts their trust in us. For adults aged 18 and above only. Play responsibly.